Warranty and Returns

WARRANTY

100% SATISFACTION GUARANTEED Only If You Buy Authentic LED NXT product from LED NXT STORE Office/Store, LED NXT STORE Website “Site” and/or LED NXT STORE’s on Marketplace retailers (Amazon, EBay), an entity other than an authorized LED NXT distributor. Other stores on this listing may sell fakes or retrofits.

When purchasing LED NXT products, you automatically receive a minimum 3 year warranty. This entitles you to an unlimited number of replacements for any failed LED NXT’s product for the duration of the warranty and it doesn’t cost you extra.


STATEMENT OF WARRANTY

This limited warranty applies to purchases of LED NXT STORE Filament Bulbs, LED NXT STORE Tubes and LED Strip Lights from LED NXT STORE customers.

Except where prohibited by applicable law, this limited warranty applies to these products only if it was originally purchased for your use, and not for resale, from LED NXT STORE or a subsidiary, referred to in this statement as “Subsidiary.”


LIMITED WARRANTY

LED NXT STORE warrants that this product:

  • Is manufactured from new parts, or from new and serviceable used parts, which perform like new parts
  • Is, during normal use, free from defects in material and workmanship

If this product does not function as warranted during the warranty period, contact a Subsidiary or LED NXT STORE for repair, replacement or refund (at LED NXT STORE’ option). This limited warranty period excludes all End of Line and Sale stock items. End of Line products are eligible for 1 year from date of discontinuation. Registrations must still be registered within the correct timeframe, (30 days of date of purchase) to qualify for the promotional warranty.

If you transfer this product to another user, warranty service under the terms of this statement is not available to that user during the remainder of the standard warranty period.

Strip Lights with adhesive backing – LED NXT Store does not warrant or guarantee that the adhesive backing will stick to all surfaces and are therefore unable to guarantee the performance. LED NXT STORE will therefore not accept returned goods that have had the adhesive strip removed.

In the event of a claim, proof of purchase will be required to validate all periods of cover and to authorize any parts, replacements or refunds required.


LIMITED WARRANTY PERIOD AND EXTENDED WARRANTY PERIOD

The warranty period starts on the date of original purchase as shown on the purchase receipt. The standard warranty period ends 3 years later. Failure to register your purchase will render this offer null and void and a standard 3 year manufacturer’s warranty will apply. LED NXT STORE is not responsible for application forms delayed or lost in transit.

By registering this product within 30 days after the date of original purchase, you will receive an additional 2 years extended limited warranty service, which would bring the total period of coverage to 5 years starting on the date of original purchase.

End of Line, Sale Stock and LED Strip Lights are not covered by the extended warranty period.

All of the terms set forth in this Statement of Limited Warranty shall apply with full force and effect to any extended warranty.


LIMITED WARRANTY SERVICE

To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Subsidiary or LED NXT STORE, or ship it prepaid (except where prohibited by state law) and suitably packaged to a LED NXT STORE designated location. Unless otherwise prohibited by state law, you are responsible for loss of, or damage to, a product in transit to the Subsidiary or the designated location. When warranty service involves the exchange of a product or part, subject to applicable law, the item replaced becomes the property of the Subsidiary or LED NXT STORE. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.

For further details and explanation of your warranty alternatives, the manner in which you must proceed to obtain execution of your applicable warranty and the nearest LED NXT STORE authorized servicer in your area, contact LED NXT STORE at 1 201 942 0550, or in writing to LED NXT STORE, 366 W. Side Ave # 2G, Jersey City, NJ07305, USA.


EXTENT OF LIMITED WARRANTY

We do not warrant uninterrupted or error-free operation of any product. Replacement is not available to you if the product you present for exchange is:

  • Defaced,
  • Altered,
  • Damaged beyond repair, or
  • In need of a repair not included in warranty service.

Also, the product must not be subject to any legal obligations, restrictions, including liens and encumbrances.

To the maximum extent permitted by law, warranty service does not include repair of failures caused by:

  • Modification or attachments
  • Accidents or misuse
  • Unsuitable physical or operating environment
  • Third party products
  • Operation of a product beyond the limit of its duty cycle
  • Products, components, parts, material, software, or interfaces not furnished by LED Supplies

SUBJECT TO GOVERNING LAW TO THE CONTRARY, NEITHER LED NXT STORE NOR ITS THIRD PARTY SUPPLIERS OR SUBSIDIARYS MAKE ANY OTHER WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED, LEGAL OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL OR NORMAL PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST LATENT DEFECTS. ANY WARRANTIES OR CONDITIONS THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. SUBJECT TO GOVERNING LAW TO THE CONTRARY, NO WARRANTIES, OR GUARANTEES, OR CONDITIONS, EXPRESS, LEGAL, STATUTORY OR IMPLIED, WILL APPLY AFTER THIS PERIOD. [ALL INFORMATION, SPECIFICATIONS, PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.]


RETURNS

We are committed to designing high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.


Whatever the reason for your return, it can be arranged via this RMA Request page in a couple of simple steps.


Please be sure to read all the terms and conditions below prior to processing a return.


Please ensure that you enclose either a copy of your approved RMA or a covering letter detailing your Name, Order Reference Number, a postal receipt (if applicable to receive a postal refund), the issue(s) and the desired action i.e. replacement, credit or a refund.

ALL GOODS MUST BE RETURNED WITHIN 10 BUSINESS DAYS OF THE RMA BEING APPROVED.

Returns Address:
RETURNS Dept
LED NXT STORE
366 West Side Avenue #2G
Jersey City, NJ07305
USA


TERMS & CONDITIONS - RETURN POLICY


100% SATISFACTION GUARANTEED Only If You Buy Authentic LED NXT product from LED NXT STORE Website “Site” and/or LED NXT’s Store on Marketplace retailers (Amazon, EBay). Other stores on this listing may sell fakes or retrofits.
We are committed to designing high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.


Whatever the reason for your return, it can be arranged via the RMA Request page here in a couple of simple steps.


LED NXT is a professional LED Lighting designer/supplier and all returns are subject to the Company Returns Policy detailed below. In addition to this policy, in compliance with the Consumer Rights Directive 2013, within 14 days beginning on the day of delivery of any product purchased, you may exercise your right of cancellation in respect of such product by sending us written notice of cancellation by emailing info@lednxt.com.


You must promptly return the Products to LED NXT STORE at your cost and in any event no later than 14 days from the date of cancellation. Upon receipt of the returned goods, LED NXT STORE will refund your payment for purchase including the standard delivery cost applicable to your order for outward delivery from LED NXT STORE to you.


IMPORTANT - If there is an error or omission on your order when you receive your delivery, you must notify us within 10 Business days of receipt. Failure to do so may compromise your right to return and refund. 
If I change my mind about my purchase...

  • Most things we sell are covered by our 30-day money back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund of the original purchase cost. Please note that LED NXT STORE does not refund the postage cost of returning any goods unless the returned goods are found to be faulty.
  • We recommend that all returned items should be sent by a recorded or tracked delivery service as if we do not receive the return we are unable to issue a replacement order or refund.
  • If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund.
  • If you'd like to return something we've delivered, just complete your details in the RMA Request section here and you will be provided with all the necessary return process information.
  • If the goods LED Supplies delivers are not what you ordered or the delivery is of an incorrect quantity, LED NXT STORE shall have no liability to you unless you contact our customer service team within 10 days of receipt for a Returns Authorization.
  • If you notify a problem to LED NXT STORE under this condition, our only obligation will be, at its option: - to make good any shortage, miss pick or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment upon return of the goods in question.
  • LED NXT STORE will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to LED NXT STORE under this condition and LED NXT STORE shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
  • Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from its negligence.
  • All goods returned will be inspected for damage and authenticity upon receipt, if LED NXT STORE discovers any defects, we reserve the right to refuse to refund or replace and return the item(s) to you.
  • If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund.
  • Please note: Any goods returned must be in their original, undamaged packaging and in a resalable condition or a surcharge of 50% will be issued.
  • If this does not help you with your query please email our Customer Services Team at Contact us.
  • If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a next to the product name in the catalog and on this website.
  • Our 30-day money back guarantee does not affect your statutory rights.

If there's a fault with the product...

For faulty goods:

  • Within 30 days of delivery, we will always offer you the choice of an exchange or refund (including postage).
  • Within 36 months of delivery, if there is a fault with your product we will normally offer a prompt repair, exchange or credit.
  • To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear and in accordance with our Warranty Terms & Conditions.
  • We test every item returned to us, once received it will be inspected and tested by our test center. A replacement will be authorized should a fault be found.
  • In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances, a full refund will be offered.
  • If no fault can be found by our test center, the item will be returned to you.

For damaged goods:

  • If any item arrives damaged please contact our customer service team within 10 days of delivery for a replacement order.
  • Items are not claimed as damaged after this period may not be authorized for replacement.
  • This does not affect your statutory rights.

Please ensure that you enclose either a copy of your approved RMA or a covering letter detailing your Name, Order Reference Number, a postal receipt (if applicable to receive a postal refund), the issue(s) and the desired action i.e. replacement, credit or a refund.

 

ALL GOODS MUST BE RETURNED WITHIN 10 BUSINESS DAYS OF THE RMA BEING APPROVED.

 

Returns Address
RETURNS Dept
LED NXT STORE
366 West Side Avenue #2G
Jersey City, NJ07305
USA