Customer Service

SHIPPING & DELIVERY
If you placed an order and want to know its status, please check your email for tracking information. If you need assistance, send us an email.
We make every effort to ship all orders within 24 hours.

  • Same-day shipping if order is placed by 6 a.m. EST.
  • Monday shipping if order is placed on the weekend.

**An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships.
Overnight & 2-Day Shipping/Saturday and Sunday Delivery
Overnight and 2-day shipping options are available to destinationswithin the US. Shipments are sent via Priority Mail, UPS, DHL, and LEDNXT Express and are delivered in 2-4 business days(weekends, in New Jersey- New York and Connecticut for the order +$250).

International (Shipping outside the US)
Please use our order form"Comments"box to clarify your address if necessary.
We will ship by DHLto almost anywhere in the world. Overseas customers, please select the"DHL"or"UPS"option. Additional shipping charges may apply. DHL delivery time is 5-9 days and can be tracked. We highly recommend USPS Express Mail International for orders shipped out of the United States. If you prefer FedEx, indicate this in the"Comments"box on the order form and we will confirm the price by email.
PAYMENT
Credit Card
We accept Visa, MasterCard, Discover and American Express. Credit card information is never stored anywhere on our premises or online server. Credit card information is transmitted securely using 256-bit encryption.
PayPal
Select"PayPal"on the order form. Your order will not be processed or shipped until payment is received and verified. You will not be able to modify your order once it has been submitted.

Electronic Funds Transfer
Select"Bank Transfer"on the order form. There is a$20 bank transfer feeincluded when you place your order. Our online shopping cart will generate a P/I (proforma invoice) that we will email to you along with the shipping charges and our bank information. Your order will not be processed or shipped until payment is received.
Returns & Replacements

  • We have a hassle-free 30-day return policy.
  • Please order small quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
  • Returned merchandise needs to be in original packaging and condition.
  • Make sure to include all materials, manuals, instructions, etc.
  • Return labels will not be issued for products that have been abused or used improperly.
  • Please allow 7 business days to see a refund on your credit card statement.
  • COD (collect on delivery) and Freight Collect packages will not be accepted.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
  • Component or discrete LEDs cannot be returned if the package has been opened. LED bulbs and other products can be returned if opened.

OUT OF STOCK
Out-of-stock items are indicated as such and are listed with an expected due-back date. To receive an email alert when the product is available, click the"Email me when this product is back in stock"link located on the product's page.
Some items may be on backorder; expect extended shipping time on those products.Contact usif you want a shipping estimate for products that are on backorder.
When you add a backordered product to your cart, you will be given an expected in-stock date for that product. If an expected in-stock date isn't available, we will email you with an expected shipping date for the product after your order is placed.
After you place your order, we will email you if the product's expected in-stock date changes.
PRIVACY AND SECURITY
LED NXT is committed to respecting and protecting the privacy of those who order fromlednxt.com/store. Information collected to process orders is only used in relation to those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you have the option to only receive emails relevant to that order. If that option is selected, you will never receive promotional emails from us (or any other source) as a result of placing an order with us.
We use a tracking technology called a “cookie.” A cookie is a small text file that a website can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to track your preferences and selections.